Frequently Asked Questions

Bonafide is focused entirely on helping DME providers maximize success. Our complete solution helps eliminate paper, redundant work, manual steps, and external processes – allowing you to do more business with less staff!

Our fully integrated solution comes with straightforward, no surprise pricing that will allow you to completely understand your costs. There is no special hardware or additional software to purchase to fully integrate your purchasing, inventory receipt, purchase order reconciliation, manage your inventory, process orders, confirm deliveries on your mobile devices, manage your documents and provide them to your patients securely and electronically.

From sales, through implementation to daily operation, the Bonafide team is ready to help. Online materials and support are augmented with real humans who have the knowledge and experience you need to move you forward.

Bonafide Medical Group (Bonafide) is excited to offer a complete Enterprise Resource Planning (ERP) solution. Rather than a group of modules that are put together attempting to meet your needs we offer a comprehensive solution that is developed and maintained as a single, cohesive, offering that will:

• Enforce rules and store data so that the enterprise meets your compliance expectations
• Consolidate and replace your legacy systems
• Help you manage your inventory purchasing, resupply and accounts payable either on its own or in concert with other systems
• Allow you to coordinate patient care by streamlining ordering, delivery, and service
• Integrate with dropship, other vendors and systems
• Integrate patient eligibility into your processes
• Manage your insurance and facility billing
• Provide a robust, self-service business intelligence tool

Bonafide’s product and service offerings have integrated and automated key business and administrative functions for its payer and DME/Ambulatory provider customers throughout the patient encounter. For more information, please contact us.

Bonafide has an intuitive user interface that makes it easy to learn thus increasing staff productivity.

Bonafide’s claims processing has been streamlined to be proactive rather than reactive like most other software platforms out there, which translates to more initial claims being paid in less time.

“DME businesses have to work on tight margins, so having the right reimbursement strategy in place is critical to staying in business. With Bonafide, we make more because we’re coding everything correctly and the Bonafide system also manages our multiple office locations and inventory.” – Chasity Eaton, Home Medical Products

“We saw a dramatic improvement as soon as we implemented the Bonafide Facility Portal,” says Joe Sacco, Sr. Chief Executive Officer, Central Medical Supply. “The portal eliminates the need for nurses to call our office and engage in a lengthy order process, so efficiency and accuracy improved overnight. It’s been truly transformative for our business. Having the necessary documentation at our fingertips has made our people significantly more productive. We are able to expand our customer base without having to add office staff.” – Joe Sacco, SR, Chief Executive Officer, Central Medical Supply

Our software has an advanced Revenue Cycle Management (insurance billing) solution which is designed to provide transparency resulting in an all in one efficient solution. Streamline your Billing/AR collections workflow with our evolving Revenue Cycle Management solution. Bonafide’s billing software provides an array of easy-to-use web-based tools that scrub, track, validate coding, mitigate denials and audit payer payments against payer contracts to ensure clean claims and complete payment. From your current A/R to your Rejection & Denial rate, Bonafide’s billing dashboard provides the information you need right at your fingertips.

Bonafide also has an advanced integrated invoicing solution for your facility-based customers. Our easy to use solution allows efficient processing and provides real-time transparency. The Bonafide Facility Portal allows healthcare facility nurses to work in an intuitive Amazon™-style shopping environment from which they can directly:

• Create patient profiles
• Place rental and sale orders
• Suggest patient-specific items based on a clinical algorithm
• Allows for an approval process
• Schedule delivery, service, and pickup

Bonafide’s Facility Portal completely eliminates the need for nurses to call into DME providers and engage in lengthy order processes. The portal can handle per diem orders, rental orders, sale orders, fee-for-service items, and more. Invoices are sent automatically, and they are accurate and backed up by digital timestamps, eliminating costly errors.

Bonafide is HIPAA-compliant. We have been providing healthcare services for more than 25 years. Because most of these transactions contain personal health information, we are diligent in adhering to applicable HIPAA regulations. We have a department responsible for HIPAA compliance and a senior employee dedicated to implementing and managing company security measures. We also hold all Bonafide employees accountable for security and compliance measures.

Ongoing HIPAA training is required of all Bonafide employees. Bonafide works with industry leaders to establish standards and best practices with respect to HIPAA. We also dedicate significant investments in technology upgrades and implementation resources to meet applicable HIPAA requirements; we have established connectivity using HIPAA-standard formats with more providers, vendors, and health plans than any other company; and we currently process the most HIPAA-compliant transactions in the industry.

Bonafide fully embraces and will comply with all applicable rules for HIPAA mandated transaction and code set, privacy, and security standards. In addition, the Bonafide MedEQ security module allows for no-access, read-only or update privileges for all system support tables, including facility, payers, physicians, and patients. Claim update or review capability by certain locator groups (e.g. diagnosis, guarantor, patient) can be allowed or denied by Bonafide’s security capabilities. Bonafide also allows users to view specific entities either individually or together and has customizable user-level security and views.

Our customers can access the data via our read-replica instance setup. This feature allows you to write your own query to export your data to external BI tools or you can create your own custom reports.

Our product and service offerings integrate and automate key business and administrative functions of its vendor, payer and provider customers throughout the continuum of care encounter. Through the use of Bonafide’s comprehensive suite of products and services, which are designed to easily integrate with existing technology infrastructures, customers are able to improve efficiency, reduce costs, increase cash flow and more efficiently manage the complex revenue and payment cycle and clinical information exchange processes. Bonafide workflow is efficient and easy to train your staff. We offer simple and honest pricing to meet your business requirements.

As a cloud-based application, updates to Bonafide MedEQ Manager will be seamlessly deployed at AWS (Amazon Web Services). The updates are implemented on the AWS server in real-time and will not require any input from the client’s staff. Product releases (feature/defect fixes/client custom requests) are performed every 2 weeks. Release notes are provided with each feature/function release and are available on the MedEQ Manager Portal for viewing at any time. Additionally, product training videos are updated with new feature functions and are available on-demand.

Standard product upgrades, if needed by the client, will be provided as they become available. We provide updated releases every 2 weeks. This process is done automatically as new updates become available and do not require any application software at your site. Special/Specific customizations may incur additional fees and should be discussed with Bonafide Account Executive.